Account Number & External Id are wrongly configured
- Go to IAM -> Roles -> "Newly created role" -> Trush Relationships.
- Check if both "Account Number" & "External ID" are same or not as in user profile configuration form in the TotalCloud App.
ARN in TotalCloud app does not match with newly created role ARN
- Go to IAM -> Roles -> "Newly created role" in AWS console.
- Check if the ARN in the AWS console is same in TotalCloud's user configuration form.
Access Key and Secret Key are not correct
- Go to IAM -> Users -> "Newly created user" -> Security Credentials.
- Check if the access key and secret key are same as in user configuration window in the TotalCloud app.
Note: Cross account access method has precedence over key based access when both details are entered in the user configuration form in Totalcloud application